Listen interpretively.  

Ask yourself, ”What can I learn about the students’ thinking by attending carefully to what they say?”

How often do we ask students questions where they get the correct answer for the wrong reasons?

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So how does all of this apply to us working with adults?
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Feedback is key for students and teachers.  But we need to ensure that feedback causes a cognitive rather than an  emotional reaction.   Feedback should cause thinking and it should be connected to future action.

.........Hm..........